D.I.S.C Evaluation

In order that we know what you think of the service provided by the Customer Support officers who are based in DISCs, we circulate a questionnaire relating to the service, for completion by the students.

The scoring system is as follows:-

1. = Very pleased

2. = Reasonably pleased

3. = Not satisfied

4. = Extremely dissatisfied

The results for 2006-2007 are shown below. Where an average score or a student comment is unfavourable then we analyse the information to see if we can make the process more user friendly. In the main though, both the scores and comments indicate that the vast majority of students believe the service provided by Customer Support officers working in DISCs is a good one.

Customer Support Service – Student Questionnaires

Responses and Averages 2007-2008

DISC

Anfield

Bankfield

BBC

Bridge Chapel

Clarence

Dovecot

Duke

Ellergreen

 Fazakerley
Total no. of responses

22

45

57

64

23

63

29

73

 74
Staff friendliness

1.13

1.13

1.05

1.14

1.47

1.04

1.65

1.08

 1.12

Staff helpfulness

1.09

1.24

1.07

1.09

1.60

1.04

1.62

1.13

 1.12
Enrolment processing

1.09

1.40

1.08

1.14

1.86

1.07

1.79

1.26

 1.25
DISC officer availability

1.18

1.26

1.21

1.21

1.82

1.11

1.68

1.23

 1.16
Staff level of knowledge

1.04

1.28

1.05

1.17

1.95

1.11

1.82

1.24

 1.20
Averages

1.10

1.26

1.09

1.15

1.74

1.07

1.71

1.18

 1.17
DISC

Kensington

Lee Valley

Mulberry

Norris Green

Parklands

Rotunda

Vauxhall

Walton
Total no. of responses

35

57

24

52

47

58

13

54
Staff friendliness

1.31

1.15

1.12

1.05

1.17

1.15

1.30

1.07
Staff helpfulness

1.31

1.15

1.20

1.07

1.19

1.15

1.30

1.05
Enrolment processing

1.28

1.33

1.45

1.15

1.40

1.22

1.30

1.09
DISC officer availability

1.34

1.28

1.20

1.17

1.36

1.37

1.38

1.09
Staff level of knowledge

1.37

1.17

1.25

1.11

1.27

1.25

1.38

1.03
Averages

1.32

1.21

1.24

1.11

1.27

1.22

1.33

1.06

Responses and Averages 2006-2007

DISC

Bankfield

BBC

Bridge Chapel

Dovecot

Duke Street

Ellergreen

Fazakerley

Gateway

Granby/Toxteth
Total no. of responses

40

30

35

50

51

64

78

31

12
Staff friendliness

1.25

1.00

1.09

1.08

1.11

1.06

1.02

1.13

1.25
Staff helpfulness

1.45

1.06

1.14

1.02

1.20

1.09

1.05

1.13

1.25
Enrolment processing

1.53

1.13

1.29

1.10

1.27

1.56

1.09

1.26

1.33
DISC Officer availibility

1.50

1.16

1.29

1.10

1.24

1.23

1.09

1.13

1.50
Staff level of knowledge

1.45

1.03

1.20

1.04

1.16

1.11

1.09

1.16

1.25
Averages

1.44

1.08

1.20

1.07

1.20

1.21

1.07

1.16

1.32

DISC

 Kensington

Lee Valley

Norris Green

Parklands

Rotunda

Vauxhall

Vernon Sangster

Walton
Total no. of responses

32

29

41

38

57

31

31

32
Staff friendliness

1.13

1.06

1.05

1.11

1.16

1.39

1.06

1.03
Staff helpfulness

1.13

1.13

1.05

1.03

1.16

1.45

1.06

1.06
Enrolment processing

1.25

1.24

1.15

1.16

1.30

1.55

1.06

1.09
DISC Officer availibility

1.19

1.28

1.10

1.13

1.30

1.39

1.10

1.09
Staff level of knowledge

1.16

1.14

1.07

1.03

1.23

1.26

1.03

1.03
Averages

1.17

1.17

1.08

1.09

1.23

1.40

1.06

1.06

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