Centre Office Evaluation Exercise

In order that we know what you think of the service provided by the six main centre offices we circulate a questionnaire relating to the service for completion by students.

The scoring system is as follows:-

  1. = Very pleased
  2. = Reasonably pleased
  3. = Not satisfied
  4. = Extremely dissatisfied

The results for previous years are shown below.

Where an average score or a student comment is unfavourable then we do analyse the information to see if we can make the process more user friendly. In the main though both the scores and the comments indicate that the majority of students believe the service provided is a good one.

Customer Support Service – Student Questionnaires

Responses and Averages 2007-2008

Arts Centre

 Bankfield Clarence Duke Mulberry Vauxhall Total Average
Total no. of responses

67

227

242

252

73

249

1110
Opening times

1.92

1.55

1.95

1.59

1.71

1.88

1.76
Staff friendliness

1.85

1.33

2.00

1.53

1.41

1.72

1.64
Enrolment processing

1.62

1.57

2.13

1.52

1.58

1.96

1.73
Standard of information

1.95

1.62

2.09

1.74

1.69

1.95

1.84

Examination procedures

1.67

1.60

2.00

1.71

1.54

1.92

1.74
Travel support

1.86

1.62

2.22

1.79

1.56

2.13

1.86
Learner Support Fund payments

2.05

1.73

2.16

1.76

1.50

2.05

1.87
EMA system

2.26

1.70

2.44

1.87

1.63

2.11

2.00

Averages

1.89

1.59

2.12

1.68

1.18

1.96

1.73


Responses and Averages 2006 – 2007

Arts Centre

Bankfield

Clarence St

Mulberry St

Vauxhall

Total

Average
Total no. of responses

335

118

206

168

229

1056

Opening times

1.76

1.89

1.95

1.93

1.80

1.87

Staff friendliness

1.62

1.90

2.14

2.05

1.78

1.90
Enrolment processing

1.78

2.09

2.08

1.93

1.99

1.97
Standard of information

1.83

1.99

2.09

2.01

2.07

1.20
Examination procedures

1.77

1.97

2.02

2.03

2.12

1.98
Travel support

1.94

2.20

2.24

2.28

2.28

2.19
Learner Support Fund payments

2.03

1.97

2.39

2.23

2.29

2.18
EMA system

2.31

2.02

2.95

2.51

2.60

2.48
Averages

1.88

2.00

2.23

2.12

2.12

2.07


Responses and Averages 2005 – 2006

Arts Centre

Bankfield

Clarence St

Duke St

Mulberry St

Old Swan

Vauxhall

Total

Average
Total no. of responses

302

114

345

276

31

29

218

1315
Opening times

1.90

1.71

2.05

1.70

1.58

1.76

1.69

1.77
Staff friendliness

1.65

1.59

2.03

1.54

1.79

1.78

1.61

1.71
Enrolment processing

1.95

1.87

1.91

1.57

1.70

4.53

1.91

1.78
Travel support

1.92

1.71

2.02

1.73

1.63

1.80

2.04

1.84
Learner Support fund payments

2.00

2.03

2.30

1.84

2.09

2.26

2.19

2.10
Examination procedures

1.97

1.79

2.12

1.75

2.33

2.50

2.09

2.08
EMA system

1.91

1.90

2.21

1.70

1.58

1.93

2.03

1.89

Averages

1.90

1.80

2.09

1.69

1.82

1.98

1.94

1.88


Responses and Averages 2004 – 2005

.

Arts Centre

Bankfield

Clarence St

Duke St

Old Swan

Vauxhall

Total

Average
Total no. of responses

208

122

413

270

225

224

1462

.
Opening times

1.83

1.76

2.28

1.90

1.82

1.80

1.90
Staff friendliness

1.61

1.78

2.26

1.84

1.68

1.75

1.82
Enrolment processing

1.89

1.87

2.22

1.81

1.80

1.93

1.92
Travel support

1.89

1.94

2.15

1.82

1.78

2.00

1.93
Learner Support Fund payments

2.01

2.07

2.51

1.88

2.01

2.20

2.11
Examination procedures

1.90

2.00

2.43

1.87

1.83

2.09

2.02
EMA system

1.99

2.01

2.51

2.06

1.87

2.05

2.08
Averages

1.87

1.92

2.34

1.88

1.83

1.97

1.96


Responses and Averages 2003 – 2004

.

Arts Centre

Bankfield

Clarence St

Duke St

Old Swan

Vauxhall

Total

Average
Total no. of responses

57

203

546

452

186

268

1812

.
Opening times

1.68

1.76

2.14

1.43

1.93

1.56

1.46
Staff friendliness

1.33

1.57

2.19

1.53

1.93

1.34

1.65
Enrolment processing

1.68

1.80

2.14

1.64

2.02

1.67

1.83
Travel support

1.89

1.80

2.36

1.55

2.31

1.80

1.95
Leaner Support fund payments

2.04

1.78

2.38

1.62

2.40

1.57

1.97
Examination procedures

1.71

1.81

2.08

1.63

2.21

1.68

1.85
EMA system

2.31

1.83

2.51

1.79

2.65

1.52

2.10
Averages

1.81

1.76

2.26

1.60

2.21

1.59

1.83

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